At YuRa Designs, we strive to ensure complete satisfaction with every handcrafted piece you receive. Refunds are processed in a structured manner to maintain quality standards and fairness. 

Refund Eligibility

Refunds are issued only in the following cases: 

• Product received is damaged during transit (with valid unboxing video proof) 
• Incorrect product delivered 
• Verified manufacturing defect 
• Approved cancellation before dispatch 

Refunds will not be issued for: 

• Change of mind 
• Minor color, polish, texture, or finish variations (as each piece is handcrafted) 
• Delay caused by courier partners beyond our control 
• Incorrect shipping details provided by the customer

 

Refund Process

Once your return request is approved: 

1. Reverse pickup will be arranged (where serviceable). 
2. The returned product undergoes a quality inspection at our warehouse. 
3. Upon successful verification, refund approval is initiated. 

If the product fails inspection (used, damaged post-delivery, missing packaging, etc.), the refund request may be declined. 

Refund Timeline

• Refunds are initiated within 7–10 business days after successful quality inspection. 
• The amount will reflect in your account as per your bank/payment provider’s processing time (typically 3–7 working days thereafter). 

Total estimated timeline: 10–14 business days from approval. 

 

Mode of Refund

• Prepaid Orders: Refunded to the original payment method. 
• Cash on Delivery (COD): Refunded via bank transfer (customer must provide account details). 

 

Shipping Charges

• Original shipping charges are non-refundable. 
• Reverse shipping fees may be deducted in case of non-defect returns (if applicable). 
• For approved damage/defect cases, reverse shipping will be borne by YuRa Designs. 

 

Partial Refunds

In rare cases, partial refunds may be issued if: 

• Product is returned with missing original packaging 
• Minor damage due to improper return packaging 
• Components/accessories are missing