Refund policy
At YuRa Designs, we strive to ensure complete satisfaction with every handcrafted piece you receive. Refunds are processed in a structured manner to maintain quality standards and fairness.
Refund Eligibility
Refunds are issued only in the following cases:
- Product received is damaged during transit (with valid unboxing video proof)
- Incorrect product delivered
- Verified manufacturing defect
- Approved cancellation before dispatch
Refunds will not be issued for:
- Change of mind
- Minor color, polish, texture, or finish variations (as each piece is handcrafted)
- Delay caused by courier partners beyond our control
- Incorrect shipping details provided by the customer
Refund Process
Once your return request is approved:
- Reverse pickup will be arranged (where serviceable).
- The returned product undergoes a quality inspection at our warehouse.
- Upon successful verification, refund approval is initiated.
If the product fails inspection (used, damaged post-delivery, missing packaging, etc.), the refund request may be declined.
Refund Timeline
- Refunds are initiated within 7–10 business days after successful quality inspection.
- The amount will reflect in your account as per your bank/payment provider's processing time (typically 3–7 working days thereafter).
Total estimated timeline: 10–14 business days from approval.
Mode of Refund
- Prepaid Orders: Refunded to the original payment method.
- Cash on Delivery (COD): Refunded via bank transfer (customer must provide account details).
Shipping Charges
- Original shipping charges are non-refundable.
- Reverse shipping fees may be deducted in case of non-defect returns (if applicable).
- For approved damage/defect cases, reverse shipping will be borne by YuRa Designs.
Partial Refunds
In rare cases, partial refunds may be issued if:
- Product is returned with missing original packaging
- Minor damage due to improper return packaging
- Components/accessories are missing